Contacting support

Is something not working the way it’s supposed to? Are you having problems with the license or activating your copy of the plugin? Do you have any questions about UnderConstructionPage? Contact our friendly support, they’ll respond ASAP!

How to contact support?

There are several ways of contacting support.

From the plugin

The best and fastest way to contact support is by going to Settings -> UnderConstruction -> Support tab -> Contact Support. Use this option whenever possible.

  1. Check your email address and write the one you actually use
  2. Write a message. Please be as descriptive as possible.
  3. Click Send Message to Support

Contacting UnderConstructionPage support

Basic information about your site and license will be attached to your message. This information is important to our support agents who will be able to work better and resolve any issues much faster.

From our site

If you can’t use the contact form in the plugin, please go to our contact page. Fill in the form and send us a message.

You can also give us a shout @webfactoryltd or email us directly.

Documentation didn't help? Contact support!

Customers who purchased and have a valid PRO license - contact our support via the contact form built into the plugin or use the general contact form. If you're using the later method please include your license key in the message or contact us via the email address used when purchasing. This speeds things along.

Using the free version? We have you covered too. Head over to the forums. First look at older threads and if you don't find anything useful open a new thread. Support is community-powered so it can take some time to get an answer. If you need premium support this second - upgrade to PRO.