Trend Micro is a well-known cybersecurity provider offering antivirus and internet security solutions. As with any subscription service, there may come a time when a user chooses to cancel. Whether it’s because of switching to a different antivirus or no longer needing the service, canceling a Trend Micro subscription in 2025 is relatively straightforward. This article explains the cancellation process and highlights how to request a refund, if eligible.
How to Cancel a Trend Micro Subscription
Trend Micro offers auto-renewal by default when you initially sign up. If you’re looking to cancel, you will need to turn off auto-renewal or cancel your subscription through your Trend Micro account or associated payment provider (like the Apple App Store or Google Play Store).
Steps to Cancel via Your Trend Micro Account
- Visit the official Trend Micro Account Portal.
- Log in using your registered email and password.
- Navigate to the Subscriptions section.
- Locate the subscription you want to cancel.
- Click Manage Subscription and then select Cancel Subscription or Turn off Auto-Renewal.
- Confirm the cancellation when prompted.
Once the steps are completed, Trend Micro will typically send a confirmation email verifying that auto-renewal has been turned off.
Canceling Through Apple App Store or Google Play
If you subscribed via a mobile app, here’s how you cancel:
For iOS (Apple App Store):
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID at the top and go to Subscriptions.
- Find Trend Micro from the list of active subscriptions.
- Tap Cancel Subscription and confirm.
For Android (Google Play):
- Launch the Google Play Store.
- Tap the menu (three horizontal lines), then go to Subscriptions.
- Select Trend Micro and tap Cancel Subscription.
- Follow the prompts to confirm your cancellation.
How to Request a Refund
Trend Micro provides a money-back guarantee if the request is made within a specific time window. In 2025, most Trend Micro products come with a 30-day money-back guarantee.
Requesting Refund from Trend Micro Website
- Go to the Trend Micro Support Page.
- Navigate to the Contact Support section.
- Choose the relevant product and request form.
- Select the refund option and fill in the required details, including order number and payment method.
- Submit the form and wait for confirmation via email.
The refund is usually processed within 5-10 business days depending on your bank or payment provider.
Requesting Refund via Third-Party Stores
- Apple Users: You must contact Apple directly through your Apple ID account as Apple processes its own refunds.
- Google Play Users: Submit a refund request through the Google Play Purchase History page, or contact Google support.
Things to Keep in Mind
- Once canceled, your subscription remains active until the end of your current billing period.
- If you’ve used the product beyond the allowed refund window, you may not be eligible for a full refund.
- Always retain your invoice or order number – it’s essential for the refund process.
FAQ: Canceling Trend Micro Subscription
- Q: Can I cancel Trend Micro subscription at any time?
- A: Yes, you can cancel your subscription at any time. However, refunds are only available within the initial 30-day period after purchase.
- Q: Will I still have protection after canceling auto-renewal?
- A: Yes, your service will continue until the end of the paid subscription period, even if auto-renewal is turned off.
- Q: What if I forgot to cancel before auto-renewal charged me?
- A: You can still request a refund through Trend Micro if it’s within their 30-day guarantee.
- Q: Does uninstalling the application cancel the subscription?
- A: No. You must cancel through your account or app store. Uninstalling the software alone does not stop recurring charges.
- Q: How long do refunds take?
- A: Refunds typically take 5–10 business days, depending on your payment provider.
Canceling a Trend Micro subscription is simple if you follow the right steps. With a clear refund policy and accessible customer support, users can manage their subscription confidently in 2025.