If you’re subscribed to ESET—the well-known antivirus and cybersecurity service—but find that it’s no longer the right fit for you, you might be wondering how to cancel your subscription and request a refund. Whether you’re switching to a different security provider or no longer need antivirus protection, the cancellation process in 2025 is straightforward if you follow the right steps.
This article will walk you through how to cancel your ESET subscription and request a refund, including helpful tips, policy details, and where to get assistance if you’re stuck.
Why You Might Want to Cancel Your ESET Subscription
There are several reasons users decide to cancel ESET subscriptions. These often include:
- Switching to a different antivirus provider
- Subscription is auto-renewing without consent
- You’re no longer using the device it was installed on
- Bills have increased or the software no longer meets your needs
Whatever your reason, ESET does provide a way to cancel and, if qualified, secure a refund.
Step-by-Step: How to Cancel ESET Subscription
Canceling your ESET subscription depends slightly on how you purchased it. The process differs whether you subscribed via ESET’s official website, a third-party reseller, or an app store like Google Play or Apple’s App Store.
1. If You Subscribed via ESET.com
Follow these steps if you bought directly from ESET’s website:
- Visit www.eset.com and log in to your ESET Home or ESET eStore account.
- Navigate to the “My Subscriptions” section.
- Select the subscription you wish to cancel.
- Click on “Manage Subscription” and choose “Cancel Auto-Renewal”.
- Confirm the cancellation when prompted.
After this, your subscription will remain active until the current term ends, but you won’t be billed again.
2. If You Subscribed via a Mobile App Store
For subscriptions managed by Android or iOS:
- Apple (iOS): Go to Settings > Apple ID > Subscriptions and cancel ESET from the list.
- Google Play: Open the Google Play Store > Subscriptions and cancel from there.
Note that ESET customer service cannot cancel subscriptions purchased through Apple or Google—you must use the platform’s settings directly.
How to Request a Refund from ESET
ESET offers a 30-day money-back guarantee policy for purchases made through its website. Here’s how to request a refund:
Refund Process for Website Purchases:
- Go to ESET’s Contact Page.
- Select “Billing and Subscription Support”.
- Fill out the online form with your order number and reason for the refund.
- The ESET support team will review your request and notify you via email.
Refunds usually take between 5–10 business days to process once approved.
Refund Policy Exceptions:
- Refunds are not guaranteed for purchases made outside of the 30-day window.
- For app store purchases, refunds are handled according to Apple’s or Google’s refund policies.
Tips to Avoid Future Auto-Renewals
To prevent future automatic charges, follow these proactive steps:
- Turn off auto-renewal immediately after purchase if you’re unsure about long-term use.
- Set calendar reminders before renewal dates so you can reevaluate your needs.
- Choose shorter subscription periods (e.g., 1-year instead of 2 or 3) to avoid long-term commitments.
Can You Contact Customer Support Directly?
Yes, ESET provides responsive customer service through multiple channels including live chat, email, and phone support. When contacting them, have the following details ready:
- Order number or invoice ID
- Registered email address
- Details about your subscription
Final Thoughts
Canceling an ESET subscription and requesting a refund in 2025 is a manageable process as long as you follow the correct steps according to your purchase method. Make sure you read the refund policies carefully and act within the appropriate time frame. If you’re unsure about the next best antivirus for your needs, take a moment to compare features and prices before committing to a new service.
By understanding your subscription rights and staying proactive, you’ll avoid unwanted renewals and make more informed cybersecurity decisions in the future.