Imagine building a chatbot that feels just like *your* brand. Sounds cool, right? With Deepask, you can do exactly that. Whether you’re a startup or a big company, Deepask gives you the tools to make your chatbot shine your way.
This article will walk you through how to customize:
- Branding – so your chatbot looks and feels like you
- Flows – to guide customer conversations smoothly
- NLP tuning – for smarter replies that understand your audience
Let’s dive deep and see what makes Deepask super customizable and fun to use!
Branding: Let Your Bot Wear Your Colors
Your chatbot is often the first point of contact for new customers. Why not make it instantly recognizable? With Deepask, you can add your brand’s unique look to your bot.
Here’s what you can brand:
- Logo: Upload your company’s logo so it’s always front and center.
- Color Palette: Match your bot’s colors to your website or app.
- Fonts: Choose fonts that reflect your tone, whether it’s playful, professional, or edgy.
- Name & Persona: Create a name and an avatar. Give your bot a personality that connects with your users.
All of this helps your bot feel like a real member of the team. And the best part? You don’t need to code a single line to do it.
Flows: Guiding Conversations Like a Pro
Think of flows as the blueprint of a conversation. They help your chatbot know what to say and when to say it. Deepask’s flow builder is visual, drag-and-drop, and simple.
Let’s say you need a support flow. You can create paths like:
- Ask for the user’s issue
- Offer a FAQ answer or connect to live chat
- Collect feedback after solving the problem
Now imagine a sales flow. That might look like:
- Greet the customer
- Ask about their needs
- Suggest products or schedule a demo
Each choice the user makes leads to a new response. The flow handles branches, loops, and even specific triggers. It’s like building a “choose your own adventure” story — but for customers!
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And yes, Deepask lets you preview and test your flows before going live. No surprises. No guesswork.
NLP Tuning: Making Your Bot Smarter
This is where Deepask really shines. NLP stands for Natural Language Processing. It’s the tech that helps your bot understand what people say — even if they don’t say it perfectly.
Deepask comes with a powerful NLP engine. But it gets even better when you tune it to fit your needs.
Add Intents
Intents are what the user wants. For example:
- “I need help logging in” → Intent: Login Support
- “Tell me about your pricing” → Intent: Pricing Info
You can add custom intents, so the bot understands questions specific to your business.
Train with Examples
The more messages you provide for each intent, the better your bot gets. Think of it as teaching by example.
Give it 10–20 ways people might ask the same thing. The NLP engine will learn fast and respond smarter every time.
Set Confidence Thresholds
Don’t want your bot to guess? You can set how “sure” it has to be before answering. Too low, and it might respond incorrectly. Too high, and it might hand off to live chat often. You pick the sweet spot!
Include Keywords and Fallbacks
Sometimes, people ask questions totally off-script. Deepask lets you create keyword-based rules — just in case. And if nothing works, you can set polite fallback messages like:
- “I’m not sure, but let me connect you with someone who can help.”
- “Sorry, can you say that differently?”
Integrations that Supercharge Customization
Customization isn’t just about looks and talks. It’s also about performance. Deepask connects with your favorite tools to make your bot even better!
Here are popular integrations to explore:
- CRMs: Send lead details to HubSpot, Salesforce, and more.
- Help Desks: Log support queries to Zendesk, Freshdesk, etc.
- Calendars: Schedule appointments via Google Calendar.
- APIs: Connect any backend or service you already use.
And yes — each integration can trigger actions within your flows. Just imagine: a chatbot that not only talks but also books meetings, sends emails, or creates support tickets!
Testing and Analytics
After customizing, it’s time to test. Deepask gives you tools to simulate real conversations and refine your flows and NLP setup.
Once your bot goes live, the analytics dashboard shows you:
- Most popular questions
- Response accuracy
- Drop-off points in flows
- Live chat handoffs
This data helps you improve constantly. The better your bot performs, the happier your users.
Why Customization Matters
You might wonder: why put in all this effort? Isn’t a default bot good enough?
The truth is — users love chatbots that feel personal. When a bot speaks your brand’s language and actually understands customer needs, it builds trust.
Great customization brings benefits like:
- Higher user engagement
- Better lead conversion
- Faster issue resolution
- Lower support costs
And when your chatbot feels more human — people don’t just use it. They love it.
Final Thoughts
Customization in Deepask isn’t just for techies. It’s made for marketers, designers, and support teams too. You can bring your brand, strategy, and smarts into one powerful bot — fast.
Want to stand out? Start with:
- Branding your chatbot
- Designing intuitive flows
- Tuning the NLP for your audience
Mix it all and you’ll build a digital assistant that talks like you, thinks like you, and helps like a pro.
Now go make a chatbot that your customers will high-five — if they could!